Reference

Legal terms for kn601 India accounts

We keep the rules for access, data use, payment records, and account checks in one place so you know what we collect and why.

Local lawData useAccount checksRecord keeping
kn601 Legal terms for kn601 India accounts
CONTACT PATHS

Ways to reach our legal desk

If you need help with a legal notice, a data request, or a correction to your account details, reach us through the paths below.

In-account message Send the request from the email or mobile number on the account, and include the change you want, the date, and any reference number. That helps us match the record quickly.
Email Write to [email protected] for record copies, correction requests, or access questions. We may ask for extra proof before sharing anything that can affect your account or payment history.
Postal request If your local rules need a signed letter, send it with your full name, account details, and contact number. We use it for retention, corrections, and formal notices tied to your account.
RECORD HANDLING

How we handle records safely

We collect only the details needed to open, verify, and protect your account: contact data, login events, payment trails, device signals, and any message you send to our team.

Data use

We use account details to confirm identity, process wallet activity, answer disputes, and keep the legal record accurate. We do not sell your details, and we limit access to staff who need the record for a specific task.

Cookies

Cookies store session state, language choice, and the pages you last opened. They help us keep the legal texts and your signed-in state consistent across devices without asking you to repeat the same steps.

Account security

We watch login location, device type, and failed attempts so we can flag access that looks unusual. If something changes on your account, we may ask you to confirm it from the registered contact path.

Retention

We keep records only for as long as the law, tax checks, dispute handling, or audit trails require. After that, we remove or anonymise them according to the record class and the request you made.

Change requests

If your phone number, address, or identity proof changes, send a signed request from the account holder or the registered contact. We will compare it with the stored record before we make any update.

Contact path

Questions about access, storage, or deletion go to our support desk or legal inbox. We reply in plain English and tell you whether the next step needs more proof or a local-law check.

Common questions on legal terms

These questions cover access, stored records, cookies, corrections, and contact steps. If your concern depends on local law, we explain the part that applies to your account and point you to the right channel for a written request. Keep your registered details nearby so we can match the record without delay.

They apply to account opening, payment handling, messages, and any record we store for access or dispute handling. If local law sets a different rule, that rule comes first for your region.

We keep contact details, login events, device signals, transaction trails, and support messages that help us confirm identity or resolve a legal request. We keep only the fields needed for that purpose.

Yes. Send the request from the registered contact path, include the field you want changed, and share proof when asked. We compare it with the stored record before any edit goes live.

We keep it for the period required by law, tax checks, dispute handling, or fraud control. After that period, we archive, remove, or anonymise records according to the record type.

Cookies help us remember session state, language choice, and whether you have already opened a legal page during the same visit. They do not replace any written request or account record.

Use the in-account message path or email [email protected] with your account name, the request type, and the screen date if relevant. We will reply with the next step and any proof needed.